Trusted by

Contact Us

Due to many countries changing entry and exit requirements we are currently receiving high volumes of customer enquiries so there may be a delay in responding to your query. We are working through your queries as quickly as possible and will respond to yours as soon as we can, once you have submitted a form, there is no need to re-submit.

Frequently asked questions

Should you have any queries about ExpressTest, below are some of the most frequently asked questions we receive about our services. Alternatively, view our extensive list of answers on our dedicated FAQs page.

RT-PCR Tests
Please note that we aim to deliver your PCR test results by 10pm the day AFTER your test. (Home tests are different, see below).

Same Day RT-PCR Tests
We aim to deliver your PCR test results by midnight on the day of your test. 

4 Hour RT-PCR Tests
4 Hour PCR test results will be delivered within 4 hours of your sample being taken. (Available at selected locations by appointment: please make a booking.)

LAMP Tests
LAMP test results will be delivered 2 hours after testing. But please check that LAMP is accepted by your destination country.

Antigen Lateral Flow Tests - on site
We aim to deliver your Lateral Flow results in 40mins from your sample being taken, but please allow sufficient time especially if the test is required to check-in for your flight.

Home Tests
Home test results will be delivered 24 hours after the sample arrives at our laboratory. If you choose a Home Test, please ensure that self-swabbing is acceptable for your requirements.

Pre-return to the UK Antigen tests, Day 2 Arrivals Antigen Lateral Flow tests and Antigen Lateral Flow Fit to Fly tests
Test results are delivered in 2 hours providing that all the information is uploaded correctly and in a readable format.

We aim to deliver your standard RT-PCR test results by 10pm the day AFTER your test. If it is not yet 10pm UK time then please wait until this time has elapsed before contacting us.

Same Day RT-PCR Fit to Fly test results will arrive by midnight the same day. Please wait until after midnight before conacting us.

4 Hour RT-PCR Test results take 4 hours from the time of the test until the results are ready. Please wait until the relevant hours have passed before contacting us. 

LAMP Test results take 2 hours from the time of the test until the results are ready. Please wait until 2 hours have passed before contacting us.

On site Antigen Lateral Flow results take 40 minutes. Please wait until this time has passed before contacting us.

Home Test results are delivered 24 hours after the sample reaches the laboratory. You will know when the sample reaches the laboratory because we will send you an email to confirm this. Please wait until this time has elapsed before contacting us.

Pre-return to the UK Lateral Flow results are delivered within 1 hour providing that all the information is uploaded correctly and in a readable format. Please wait until this time has elapsed before contacting us.

If it is already after this time, then please tell us by filling out this form. Our Customer Response Team work 24/7 and will prioritise your case if the deadline has already passed.

AMENDING AND RESCHEDULING

If you registered with your email and password when you booked with us, that means you have an account. Having an account allows you to amend dates/times or cancel yourself. (You won't have an account if you have booked a 4-hour PCR, a Lamp test or any non vaccinated arrivals packages.)

You cannot amend your test type or test location; you need to cancel your test and re-book a new one using the voucher we wil send you.

More than 72 hours before appointment
You can amend the date and time your Departures booking up to 72 hours prior to your booking slot time. If you wish to do this, please visit our Booking Amendment page, or log in and choose a new time/date for yourself.

Less than 72 hours before appointment
Requests for changes within 72 hours of your Departures booking will not be permitted except for the following reasons:

1) Your flight has been cancelled by the airline within 72 hours of departure
2) The government guidelines have changed.

In these cases, either:

- visit our cancellation page and send us proof of those changes. We will send you a voucher for a future test. Vouchers are valid for an equivalent test to use at any of our testing centres within a period of 12 months from the date of your original test (subject to availability)

- rebook for an alternative date by filling in our Booking Amendment form

- log in to your account if you have one, and choose your preferred time and date yourself.

All bookings are non-refundable.

I have an account
If you have an account with us, you can log in and view your booking details and your results when they are ready.

Logging in to your account also allows you to:
- Cancel your booking (up to 72 hours before your appointment time);
- Change the date and/or time of your appointment (up until 24hrs before your booked appointment time - subject to availability);
- Edit your personal details (right up until your appointment time).

Can I add someone to my booking?
No, unfortunately once a booking is made, it cannot be amended to add another person. However, you can create a new booking for the extra members of your party. Make sure that you bring both QR codes to your appointment.

AMENDING, RESCHEDULING AND CANCELLING

Arrivals Tests and Packages
You may only cancel arrivals packages for the following reasons:
1) Your flight has been cancelled by the airline
2) The government guidelines have changed.
In either case, you should send us proof of those changes and we will offer the following options:

-rebook for an alternative date
-accept a voucher for a future test (valid for 12 months)

If you wish to do this, please visit our Cancellation page and then book a new test. You can view our cancellation policy in our Terms and Conditions.

Vouchers are valid for an equivalent test to use at any of our testing centres within a period of 12 months from the date of your original test (subject to availability).

Cancelling individual tests in a package
You cannot cancel individual tests within your package. You need to cancel the whole package and rebook a new one. Remember to fill out a new Passenger Locator Form with your new booking details as well.

Cancelling Home Test kits
Home tests must be cancelled a minimum of 4 full days prior to test day. Once the item has been dispatched to you, you will be notified by email and from this point onwards it cannot be cancelled.

My arrival date has changed
If your date of arrival has changed, you will need to cancel and rebook your new package. To cancel/amend your booking, visit our Support page to find out more.

Changing the test location for an Arrivals package
If you need to change the location for any of your arrivals tests, you need to cancel the whole package and rebook a new one.

Remember to fill out a new Passenger Locator Form with your new booking details if you have had to re-book an Arrivals test.

If your booking references begins CPTXXXXXXX

  • You will receive an e-mail to the e-mail address you used when booking which will contain your results

If your booking references begins SCPTXXXXXXXXXX

  • If you are the person who made the booking you will have created an account. To view and download your result, you will need to log in to your account
  • If you are not the person who made the booking:
    • If the person who made your booking used their contact details, they will be able to log in to their account and view/download your result
    • If the person who made your booking used your e-mail address (you would have received your QR code directly from ExpressTest if this was the case), you will be sent an e-mail with link, clicking on this link will take you to a page where you need to enter your Date of Birth and the telephone number the booker used for you. You will then be able to view and download your results.

Book online directly from our Home page. You can choose your preferred testing centre, time and also pay online.

You will then be sent a Booking Confirmation email containing your Booking Reference (a number beginning CPT or SCPT) and a QR code attached for your test. This could take up to 30 minutes to receive after you’ve made your booking. We suggest you also check your spam/junk folder for the email, as some email providers may place it there.

You must bring the QR code with you when you arrive for your test. Please also bring your valid Passport, National ID or Home Office Travel Document if you have booked any travel test, arrival test or a 'PCR Test to Release'.

Can I book over the phone?
Bookings can only be made via our website and not by phone. Our website currently shows all our available slots and you will not gain access to additional slots by calling our customer care centre.

If you need more than one product
You should make separate bookings. e.g. if you want a PCR Fit to Fly Test for departure and also an arrivals package for your return, you should make two separate bookings.

Note: not all products are available at every site due to different laboratory processes.

Maximum Group Size
You can book for up to 5 people in one booking. If your group is larger than this you will need to make 2 or more bookings and arrive in 2 or more vehicles.

Don't forget to bring all of your QR codes and IDs to the appointments.

CANCELLING

If you registered with your email and password when you booked with us, that means you have an account. Having an account allows you to amend dates/times or cancel yourself. (You won't have an account if you have booked a 4-hour PCR, a Lamp test or any non vaccinated arrivals packages.)

More than 72 hours before appointment:
You may cancel your booking up until 72 hours (3 days) before your test appointment time. If you wish to cancel your booking, visit our support page, or log in and choose a new time/date for yourself. You can also view our cancellation policy in our Terms and Conditions.

Less than 72 hours before appointment:
Requests for cancellations within 72 hours of your booked appointment time will not be permitted except for the following reasons:

1) Your flight has been cancelled by the airline
2) The government guidelines have changed.

In these cases, either:

- visit our cancellation page and send us proof of those changes. We will send you a voucher for a future test. Vouchers are valid for an equivalent test to use at any of our testing centres within a period of 12 months from the date of your original test (subject to availability)

- rebook for an alternative date by filling in our Booking Amendment form

- log in to your account if you have one, and choose your preferred time and date yourself. You can view our cancellation policy in our Terms and Conditions.

All bookings are non-refundable.

Vouchers are valid for an equivalent test to use at any of our testing centres within a period of 12 months from the date of your original test (subject to availability).

I have an account
If you have an account with us, you can log in and view your booking details and your results when they are ready.

Logging in to your account also allows you to:
- Cancel your booking (up to 72 hours before your appointment time);
- Change the date and/or time of your appointment (up until 24hrs before your booked appointment time - subject to availability);
- Edit your personal details (right up until your appointment time).

Yes - a Fit to Fly certificate can be used regardless of how you are travelling e.g. ship, coach, train or airplane).
It is your responsibility to check the specific entry requirements for the country you are travelling to, to ensure the type of test you book and associated Fit to Fly documentation will be accepted for entry.

How can we help?

Call our customer support team.

We're open between 6am and Midnight