If you have a booking that you need to cancel following the Government changes please complete the Cancellation Form
Booking Cancellation / Voucher Request
Our cancellation policy:
If the test you wish to cancel is more than 72 hours away, you can opt to receive a voucher that can be used to redeem a test at any of our sites across the UK. This voucher will be valid for 12 months from the date of your original test.
If your test is within the next 72 hours, unfortunately we are unable to offer a voucher or refund.
If you wish to cancel your booking and/or receive a voucher, please complete and submit the form below.