Booking Cancellation / Voucher Request
Our cancellation policy:
Our tests are non-refundable, however, if the test you wish to cancel is more than 72 hours away, we will issue you with a voucher that can be used to redeem a test at any of our sites across the UK. This voucher will be valid for 12 months from the date of your original test.
If your test is within 72 hours, a voucher will not be issued unless your flight has been cancelled by the airline within 72 hours or government guidelines have changed. In this event, we will ask for proof of that fact and you will have the option to rebook for an alternative date or request a voucher.
If you wish to cancel your booking, please complete and submit the form below.