When will my home test kit arrive?
Test kits are dispatched the same day if ordered before 18:00 on a working day. They will be dispatched the next working day if ordered after 18:00 or on a weekend or bank holiday.
Your test kit should be delivered by Yodel within 48 hours of dispatch.
Once your test kit has been dispatched, you will receive a dispatch confirmation email which includes your tracking ID which can be used to track the progress of the delivery.
My home test kit has not arrived
If your test kit has not arrived within 48 hours of when your dispatch confirmation was received, contact us and select 'Help making a booking' in the 'How can we help?' field. Be sure to provide us with your tracking number.
NOTE: Do not contact the delivery company as our team have a specific process for escalating delivery issues with Yodel.