Items we can amend/reschedule for you:
- Date of appointment (up until 24 hours before your appointment time, subject to availability)
- Time of appointment (up until 24 hours before your appointment time, subject to availability)
- Your personal details (up until your booked appointment)
How to amend your personal details
If you have not yet attended your appointment, we can amend your personal details for you if you tell us by contacting us and selecting ‘Amend my booking’ in the 'How can we help?' field.
How to reschedule your appointment
If it is more than 24 hours before your appointment, we can amend the date/time of your appointment for you. Tell us by contacting us and selecting ‘Amend my booking’ in the 'How can we help?' field.
If it is less than 24 hours until your appointment, then rescheduling is not permitted except for the following reasons:
- Your travel provider has cancelled or made changes to your arrangements within 72 hours of the scheduled departure time.
- The government guidelines have changed.
If either of these cases apply to you, or you need to amend the test type or location, then you need to contact us and select ‘Cancel my booking’ in the 'How can we help?' field. Then you can make a new booking using the voucher we will send you. (See article: Cancellations)
Can I add someone to my booking?
No, unfortunately once a booking is made, it cannot be amended to add another person. However, you can create a new booking for the extra members of your party. Make sure that you bring all your QR codes to your appointments.
If you have difficulty, please contact us.