There are no customer facilities within our test centres
Drive through test centres
In order to ensure the highest levels of safety for both our customers and our staff at our Drive through centres, we must ask that customers do not leave their vehicle.
There are no toilets available at our drive through test centres.
At all other test centres customers have access to public toilets located in the airport terminal/shopping centre in/near which the test centre is located.
Waiting rooms and seating
There is no general customer seating at our test centres, although – with the exception of drive through locations – there may be public seating in the airport terminal/shopping centre in/near which test centres are located.
After you have been swabbed, we ask that you depart and we do not provide seating while you wait for your test. If you have difficulty standing for a time, please consider our drive through test centres as a suitable option for you.
At peak times, you may find that there is a queue at the test centre. You might wish to consider dressing for the weather and bringing an umbrella with you, as some of our test centres have no indoor queuing space.
For information about the customer assistance for your test, see article: Customer assistance.