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PCR Test Results are delivered by 10pm the next day, in some circumstances this could take up to 48hours. 

Missing results / Fit to Fly / Documentation Errors

If you have not received you test results and/ or Fit to Fly certificate, or you have received them and there is an error, please complete the form below. (Please do check your junk mail).


PLEASE NOTE we aim to deliver your results by 10PM the day AFTER your test, and in some cases, it could take up to 48 hours to receive your results.


Only use this form if it is past 10PM on the day AFTER your test and you have not yet received your results. You can also use this form if you have received your results and something is incorrect (e.g. name, passport number, etc).

Email used for the booking
Please enter the booking reference for the primary person. Your booking reference will begin with 'CPT'. Failure to provide your CPT Booking Reference may delay your results.

Any information you submit here will only be used to contact you directly and will not be shared with third parties. Please read our Privacy Policy.